FAQs
1. What is The 2nd Story? The 2nd Story is an online boutique that makes sustainable shopping effortless. We curate full, one-of-a-kind outfits from high-quality thrifted finds, delivering a boutique-style experience right to your door.
2. How is The 2nd Story different from other online thrift stores? We don't just sell individual secondhand pieces—we do the styling for you. Our expert team hand-selects items and thoughtfully combines them into ready-to-wear, cohesive outfits, saving you the time and hassle of digging through racks.
3. Are all of your items secondhand and pre-loved? Yes! Every single item in our collection is pre-loved. We are passionate about giving beautiful, quality garments a new chapter, which is at the heart of our mission for conscious consumerism and ethical fashion.
4. How do you ensure the quality of your clothing? Each garment is meticulously hand-selected for its quality and condition. Before being styled and sent out, every piece goes through a careful inspection, cleaning, and steaming process to ensure it is in excellent, ready-to-wear condition.
5. How does shopping with The 2nd Story help the environment? By choosing our curated outfits, you are actively participating in the circular economy. This directly helps to reduce the over 90 million tons of clothing waste that ends up in landfills every year. It’s an easy way to reduce your carbon footprint and make a difference.
6. I love the idea of thrifting, but I never have time. Is this for me? Absolutely. We take the time-consuming work out of thrifting so you can enjoy the benefits of unique, sustainable style with the convenience of online shopping. It's the perfect solution for busy people who want to look great and be eco-friendly.
7. How can I learn more about your brand's mission and story? We'd love to share more! Visit our About Us page to hear the full story behind The 2nd Story, learn about our passion for sustainable fashion, and meet the founder behind our curated looks.
8. How do I know the outfit will fit me? We provide detailed sizing information and measurements for every item in an outfit. We also include notes on the garment's fit to help you choose with confidence. If you have any questions, you can always contact us for more information.
9. What is your return policy? Because all of our items are unique and one-of-a-kind, all sales are considered final. We do not offer returns or exchanges. We encourage you to carefully review all sizing and product details before making your purchase. You can read our full policy on our Terms of Use page.
10. Do you offer custom styling or personal shopping services? Currently, we are focused on creating beautiful, curated outfits for our collections. We encourage you to follow us on social media and sign up for our newsletter to be the first to know about new collection drops and any future services we may offer!
