Terms of service.
Return & Refund Policy: All Sales Are Final
At The 2nd Story, we are committed to providing you with unique, one-of-a-kind, and quality secondhand outfits. Because every item we sell is pre-loved and meticulously curated, all sales are considered final. We do not accept returns, exchanges, or offer refunds.
Please review the following information carefully before making a purchase:
Unique Items: Our pieces are not new. They are pre-loved and may have minor imperfections or signs of wear, which we believe add to their unique character and story. We do our best to note any significant flaws in the product descriptions.
Product Descriptions: We encourage you to carefully read the product description, view all photos, and pay close attention to the sizing information provided for each item.
Questions? If you have any questions about a specific item, its condition, or its fit, please contact us before you place your order. We are happy to provide additional details or photos to help you make an informed decision.
By completing a purchase on our website, you acknowledge and agree to this policy. Thank you for supporting our mission of sustainable fashion!